I thought you might like to see a small sampling of the responses Dr. Sands and I received to our email last week about the wrong-side surgery event. I think they say a lot about the values of the people who work in this hospital.
Well said. I think the decision to share this with the whole community was a courageous one for the people involved but definitely the right thing to do.
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Thank you for keeping us aware.
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Thanks for being so honest with us. It reminds me to never hurry and take my time. I loved the care I received when I was a patient here myself.
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I've read and understand. Thank you.
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I just want to say that I appreciate and respect this incident being shared with the BIDMC Community. I think it is valuable to all employees providing patient care. Thank you.
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Well said.
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Wow. What a horror. I wrote a thank you note to the hand clinic; because all three of my surgeries were done on the correct wrist, hand or finger. Dr. Day initialed me, as did Dr. Upton. It was almost comical how many times they checked to see if I knew what was supposed to happen as they did. But I appreciated it. They must have been so upset. Thank God a limb wasn't taken.
But the surgical staff as a whole was so kind, so committed with even with my non-life threatening surgeries, I was blown away. I think it's beautiful what you said, we also are judged by how we handle the failures, and as a hospital who used to house Dr. Herbert Benson, "a mini" (a short time out, or meditation) would be a great part of the procedure prior to "digging in" if you will.
Thank you for communicating, as always.
