Facebook friend Nancy Thomas, President of Tapestry Communications, reported from Rhode Island last week:
No one would believe it. Blue Cross has now taken away the seats in their waiting room in the lobby. You have to sign in on a pad of paper. Then you stand in the lobby and wait. When you finally get called in to talk to 1 of the 2 customer service reps, she tells you that you are now being recorded. I asked her where the tape recorder was, astounded to hear her say that, "It's here," holding her hands up.
Not just once. Again, today:
I had to go down again to turn in some transfer forms as my daughter is now being covered by the firm where she works, and I just wanted to drop it off. The woman said I had to confirm my information so I said it again - name, address, phone, had to repeat area code! (slow simmer...) and she said it again - "We are recording this."
Apparently the environment isn't so warm and fuzzy either:
No one can go above the ground level at Xanadu. A surreal experience.
Not just once. Again, today:
I had to go down again to turn in some transfer forms as my daughter is now being covered by the firm where she works, and I just wanted to drop it off. The woman said I had to confirm my information so I said it again - name, address, phone, had to repeat area code! (slow simmer...) and she said it again - "We are recording this."
Apparently the environment isn't so warm and fuzzy either:
No one can go above the ground level at Xanadu. A surreal experience.
This building is affectionately called "Xanadu" by RI media because NO ONE has seen it. It is supposed to have a garden on the roof and it glows blue at night.
I managed to take some photos of the BC lobby and also found a website that actually shows for the first time that I'm aware of what the building looks like upstairs. I have a colleague who has an office in the office building next door and she says that when you look in the windows there is no one there - and she watches this one woman doing her makeup and fixing her hair all day - in her windows cubicle.
